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14 articles
Applicants
How do I know an examiner is legitimate?
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Every examiner’s FAA designation is checked when they join and every 30 days after. Lapsed designations are hidden from search.
Applicants
When do I pay, and how much?
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A deposit holds your date at booking. The balance is charged after the ride. The examiner’s full fee and cancellation policy are shown before you pay.
Applicants
What if the weather is bad?
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Your examiner offers new dates from their open availability. Weather reschedules are always free, for you and your CFI.
Applicants
Can I cancel?
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Yes. Cancel before the examiner’s window, usually 48 hours, for a full refund. Inside the window, the deposit may be kept under their policy, which you agreed to at booking.
Applicants
A document was rejected. What now?
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The rejection includes the examiner’s reason. Upload a corrected copy from your checklist and they’ll be notified.
Applicants
Can my instructor upload documents for me?
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Yes. Invite your CFI from your booking and they can upload endorsements and aircraft documents directly.
Examiners
Does DPE Portal file with the FAA?
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No. It prepares every field for DMS pre-approval, IACRA, and DMS post-activity. You enter and sign them with your own credentials.
Examiners
How do payouts work?
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Balances are paid out weekly to your bank account. Card processing is passed through at cost and shown on every payout.
Examiners
Can I log requests that come by phone or text?
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Yes. Add them from the portal or the iPhone app with a name and ride type. The applicant gets a link for documents and the deposit.
Examiners
Can I use my own domain for my booking site?
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Yes, on Pro. Point your domain at DPE Portal from the site builder and we handle the certificate.
Schools
Do CFIs need their own accounts?
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Instructors are included at no extra cost. Invite them from your organization settings.
Schools
Can we request rides for several students at once?
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Yes. Select ready students and send them to an examiner together. The examiner accepts or offers dates for each.
Account
How do I delete my account?
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Request it from settings or by email. We delete your data except records an examiner is required to keep.
Account
Is my data shared with anyone?
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Only with the examiner on your booking and anyone you invite. We never sell data.
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